Redesigning an Enterprise Dashboard for Clarity, Consistency, and Scale
Case Study: Cardinal Health — Order Express Customer Dashboard
Modernizing a Mission-Critical Platform for Pharmacy Clients
Cardinal Health needed a refreshed dashboard experience for its web-based Order Express platform—used by pharmacy customers to manage services, orders, and account data. I led the UX/UI redesign effort, creating high-fidelity prototypes that elevated usability while maintaining brand and CMS constraints across a regulated enterprise environment.
The Challenge
Cardinal’s dashboard needed a modernized interface that could improve usability and compete with platforms from CVS, Walgreens, ABC, and McKesson. The redesign had to align with a larger corporate rebrand already in motion, integrate into Adobe Experience Manager (AEM) as modular components, and maintain strict adherence to brand and accessibility guidelines—all without disrupting business-critical workflows for pharmacy customers.
My Role & Approach
Competitive UX Analysis: Conducted deep analysis of leading pharmacy dashboards to benchmark user expectations, layout patterns, and workflow conventions. Used findings to inform improvements to information architecture, navigation, and dashboard hierarchy.
Enterprise Brand Alignment: Applied Cardinal Health’s brand guidelines with precision, curating fonts, color usage, and spacing systems to ensure pixel-level consistency with enterprise visual standards.
High-Fidelity UI Prototyping: Designed fully annotated mockups in Figma that captured functional interactions and layout systems. The designs balanced visual clarity with complex data and feature needs—positioning the dashboard as a clean, scalable experience.
AEM-Ready Component Design: Structured the UI as reusable modules that could be implemented in Adobe Experience Manager. Partnered with dev teams early and often, ensuring components would be flexible, performant, and easy to maintain across page types.
Dev Handoff & Support: Provided annotated design specs, documented interaction patterns, and joined regular development reviews to address technical feedback and preserve design intent through implementation.
Results
Delivered production-ready, modular high-fidelity mockups for enterprise AEM rollout
Created reusable design systems aligned to CMS and developer workflows
Modernized visual design to reflect Cardinal Health’s evolving brand identity
Simplified customer workflows while preserving backend functionality
Maintained tight collaboration across design, brand, and engineering teams to meet enterprise timelines and technical scope
What This Project Proves
Enterprise UI design succeeds when user experience, brand systems, and CMS frameworks align. This project highlights how thoughtful UX, deep platform knowledge, and proactive dev collaboration can bring clarity and scale to even the most complex B2B interfaces—without sacrificing brand consistency or usability.